Returns and Exchanges Policy
At HIJKkll, we aim to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, our hassle-free returns and exchanges policy is here to assist you.
Free Returns and Exchanges:
- We offer free returns and exchanges within 30 days of delivery, allowing you peace of mind when shopping with us.
How to Initiate a Return or Exchange:
- Contact Us: Email us at service@hijkkll.com or call +86 15037907687 to inform us about the item you wish to return or exchange. Please provide your order number and reason for return or exchange.
- Prepare Your Package: Repack the item in its original packaging, including all accessories, manuals, and documentation.
- Return Shipping: We will provide you with a prepaid shipping label. Attach this label to your package.
- Send Your Return: Drop off the package at your nearest shipping location as instructed.
Conditions for Returns and Exchanges:
- Items must be returned in their original condition, unused, and with all original packaging intact.
- Certain products may have specific return requirements or exceptions, which will be noted at the time of purchase.
Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approved refunds will be processed to your original payment method within a certain number of days.
Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us immediately at service@hijkkll.com. We will arrange for a replacement or refund at no additional cost to you.
Contact Information:
- Email: service@hijkkll.com
- Phone: +86 15037907687
Return Address:
- Building 5, West Tower, New World Business Center, Gongshu District, Hangzhou, Zhejiang Province, China
We are committed to providing a seamless shopping experience and hope our returns and exchanges policy makes you feel confident in your purchases.
Thank you for choosing HIJKkll!
